What our Customers say...
My contact with SERVPRO was an emergency. The issue causing the emergency was horrific for me. My temperament was waivering, My service technician was Sebastian. He stayed focused and the professionalism provided during my crisis was appreciated. His knowledge was complete and was truly attentive to my situation. It is with ease to recommend SERVPRO to anyone needing their services. Truly special people and organization.
The crew helped my uncle . They were very respectful. And Jimmy explained everything that he was doing step by step I would recommend SERVPRO to any of my friends
Our lower level was contaminated with smoke after a pan caught on fire in our home. SERVPRO was able to get the horrible smell out. They even checked up stairs to make sure it was OK too.
Excellent service. We had a minor rain storm but because our gutters were messed up the water pooled and came into our home. SERVPRO did an amazing job being punctual, and cleaning everything.
The two gentlemen that serviced our attic were always professional. They wore face masks , explained the process to me thoroughly. They answered any questions I had. They even came at a convenient time for me to check on the status of the drying. I highly recommend them.
Good service and on time!
We had some water damage after a pipe broke behind our refrigerator. Most of our bottom floor was flooded and water had seeped into the walls. SERVPRO came and cleaned up after the damage. They had the equipment necessary to dry out the floors and walls. I believe it was Carlos who came to help. He was respectful, timely, and thorough during the cleanup process. I highly recommend this company.
We are so thankful for the timeliness of Zach and SERVPROS. After reaching out concerning a couple of questions pertaining to water damage from the property we are renting. Zach immediately offered to come out to the property and do a thorough evaluation. He walked me through what needed to happen and his insight was exceedingly valuable. I so wish our landlord had hired SERVPROS because you can tell that they have the experience and expertise to handle water damage properly. I would recommend SERVPROS and will definitely keep them in mind I’m the future!
Carlos Martinez did an excellent job from the moment he arrived explaining every step of the process. He was very professional and put my mind at ease during this stressful time. He even came out on Thanksgiving day to make sure everything was ok. His courtesy and knowledge was greatly appreciated!!!
Kevin and Brad gave us the best service we have ever had from any company. They took care of everything and did an excellent job of cleaning up. They made a bad water damage experience a good one!!
I could not believe such a small incident could have such long lasting issues, but your restoration team took care of it all. We can all breathe a little easier thanks to SERVPRO.
Kids cannot learn and play around mold colonies, and fortunately, your company came the same day we called and we only had to close the daycare for a couple of days to complete the job. Thank you all so much.
I could not have predicted that so much rainwater could find its way in from a small roof hole, but thanks to your company, my home is no worse for wear. Really great job guys.
This company is the one that anyone should call when they have an emergency. Their fast response and special equipment made short work of the damages to my house.
SERVPRO was much more efficient than I expected, and I am so glad we called them after the storm damage to our home.
They worked well with the air testing company, which made the process much smoother.
I had two small children present, and the team was very courteous in handling their questions and curiosity.
Everybody who came to my office from SERVPRO was excellent! I felt confident after they arrived, that everything would be OK, and it was.
Excellent service by Lance Tomasavih! He is outstanding
I just wanted to recognize & say thank you for doing a great job; True Professionals: Lance Tomasich & Sebastian Sarabia, I would definitely recommend services to a friend.
My experience with SERVPRO was very positive from beginning to end. On my initial call I was able to get a quote, get all my questions answered and set up an appointment for service the following day. Nicholas was my first contact and he was helpful, professional, efficient and polite. At the time of service the representative was there on time and the process was seamless. I would recommend them to family and friends.
I used SERVPRO West to remove the smoke smell and residue from inside a vehicle that was part of a house fire. The vehicle was in the garage when the house burned down and it smelled like a camp fire in there. They picked the vehicle up and 3 days later had it back to us and smelling like a new car inside. I was concerned we would never get rid of the smell but they put that concern to rest. I highly recommend them for any type of water or fire restoration work you may need.
On June 2, 2016 the water supply line from the bathroom wall to the toilet tank in my home burst, causing a flood.
I called Roto Rooter, who in turn called SERVPRO in behalf for your services.
This letter is to testify in behalf of Abraham and his team of remarkable young men, who exemplify your high standard for employment within your company, your careful and thoughtful hiring skill, and last but not least, your excellent employee training program!
These men represent the epitome of professional work ethics, and are a fine testament to all your efforts in acquiring and maintaining such outstanding people in your work force. I applaud you.
Please honor Abraham and his team for their exemplary deportment and skill in pleasing this customer. They are a valuable asset to your company!
Have had the privilege of working hand in hand with all of the SERVPRO team and they are fantastic at what they do. Worked very closely with Bryan and he is extremely professional and knowledgeable!!
SERVPRO really does fix things "Like it never even happened." When our church was found on a Sunday morning 80% underwater, they were there in a jiffy. Two weeks later when we walked back in, there was no sign that anything had happened....no moldy smell, no messed up flooring or walls....Like it never even happened. These guys get it done -- call them first.
I wanted to express how very please my husband and I are with SERVPRO of West El Paso prompt response, professionalism, and high quality of work during our water abatement last week.
We will highly recommend your company to our friends and family. Thank you again for all your assistance.
We hired SERVPRO West El Paso after a water loss. Bryan Enriquez and his team arrived quickly to our home. They dried our home for several days. Their service was courteous and professional.
Bryan and his team rushed to help just a couple days before Christmas when we needed SERVPRO's services. Everyone else was on vacation or out of town. It was such a relief knowing someone could attend to our needs even when everyone else was out on holiday. Bryan was there every step of the way, assuring my father that they would take care of the problem and make it good as new. And they did! Thank you so much for your professionalism and for being on-call when we needed you the most!
Charlie Martinez and his team were very prompt, professional and courteous. Very knowledgeable and respectful. I would highly recommend them
My husband kids and I just moved in January from Germany. It was a military move. To our shock, a lot of our household goods, including antiques that we bought overseas had extensive mold throughout the wood on the furniture, and on our clothes. We were devastated after seeing all of the damage. However, SERVPRO you all did an excellent job to help restore our things and our antiques looked as good as they did when we bought them. Our clothes and even some stuffed toys my kids had were spotless. Thank you so much for all of the amazing and excellent work that you all did. We are extremely happy. I will highly recommend your company to all of our friends and family. Thank you!!
Bryan is my go to guy when it comes to getting things done. Whether it has been something I have needed for my very own home, or the home/business of my customers, he is THE BEST.
I recently had a customer who had a fire. Within an hour of me calling, he was there to assist and within another hour had a crew of guys on the scene there to help the insured. Bryan is extremely professional, polite, and ethical. Thanks for all you have done for me and my customers, now and in the future as well!
Thank You Juan and Sebastian from SERVPRO. Glad you came and took care of the mold that was missed in August and September by other technicians in the kitchen. Both Juan and Sebastian were Professional, courteous, and completed the job very quickly. Thank You So Much for taking care this so quickly. God Bless You Both.
SERVPRO out of McAllen, Texas, treated my flooring in preparation for new flooring. They were very meticulous in ensuring that any spot of paint which did happen to get on credenza was promptly removed. They were courteous and the main office was, as well. I do recommend SERVPRO! Thanks!
I have been blessed for many years, working together with a wonderful team at SERVPRO of West El Paso!!! Working shoulder to shoulder with
Jimmy, Brian, Jose, and their office team has always been an amazing experience. SVC Construction Inc and SERVPRO make a great team to assist Elpasoans during their time of emergency or service needs!
Thank You Guys!!!
SERVPRO of West El Paso Texas is the company to call FIRST if you have a water damage emergency. Once I filed my insurance claim at 4am. I contacted a company that had cleaned my floors in past. The owner called me back to let me know that he was out of town. So I went online to find another company. SERVPRO of West El Paso was highly rated and was open 24 hours. I called them, they would have a technician at my home within the hour. Just as SERVPRO promised a Technician named Sebastian arrived. We had a water pipe to burst in our toilet area of the Master Bath overnight. We were flooded in Master Bedroom, bath and closet. Main hallway, front foyer, sitting area and dining room. Sebastian was able to put us at ease, that SERVPRO would take care of us. Sebastian walked through and inspected the flooded areas. He briefed us all what had to be done. Immediately he went to work to extract all of the water from our rooms. He then checked the moisture level of all the lower walls and baseboards. He then briefed us that he would have to remove the baseboards and drill holes all throughout areas to aid in drying process. He set up dehumidifiers and dryers all throughout the affected areas the first day (Saturday). Sunday Sebastian and another Technician returned to monitor the drying and to check moisture levels. They determined that they needed to adjust the position for few of the dryers.
Sebastian is very professional and a hard worker too. There were no less than 2 Technicians on site at all times. The drying process took five days. I felt confident with SERVPRO throughout the water removal/ water extraction, drying and dehumidification process. I rate this company Five Stars.
Carlos Martinez was very prompt, professional and courteous. Very knowledgeable and respectful. I would highly recommend them.
Carlos was EXCELLENT! Carlos was very professional, very good about wearing a mask in our home. Carlos was very clean in his work and removal of flooring. Carlos went out of his way providing customer service and peace of mind during this stressful situation. HIGHLY recommended!
Very professional work I will recommend this company to my friends and family.
Very professional service. Carlos was extremely helpful. He explained everything in detail and was very concerned about doing the job right. I would recommend their services.