Recent Posts

Signs of a Water Damaged Ceiling - SERVPRO of West El Paso

8/10/2022 (Permalink)

A water damaged ceiling can happen a few different ways.  Before you start to repair the ceiling, you need to find out what caused the damage in the first place.  Once you have repaired those underlying issues, you can safely begin the rebuilding process.

Here are a few different ways to tell if you have water damage.

Water stains - This is usually a discolored stain that appears on the ceiling.  No matter how big or small the stain is, it will most likely grow with time and continue to damage the surrounding areas.  This can come from a leaky pipe, roof damage or any kind of leak from a floor above.

Ceiling Bubbles - If you notice bubbles forming beneath the paint on your ceiling or walls, you probably have a leak somewhere.  The water will begin to pool between the sheetrock and the layer of paint on your walls.

Mold - If you can see mold growing on the ceiling, there is a very high chance that water is the cause of it.  This can continue to spread around the ceiling and into the walls.  Mold in your home can cause health problems and should be taken care of immediately.  

If you see any of these signs of water damage, don’t hesitate to contact the professionals at SERVPRO West El Paso at (915) 234-2614 to help start the repair process!

Commercial Vehicle Damage

8/10/2022 (Permalink)


After a long work day on the job site, you or one of your employees might leave a window or sunroof open allowing water to get inside.  This can cause electrical damage as well as promote mold and bacteria growth.  Once the mold and bacteria start to grow, it can lead to health issues, not to mention the odors that it can cause.

If this ever happens to you or your business, the professionals at SERVPRO El Paso are trained to help care for these problems.  We can assist with the drying and deodorizing of the vehicle, as well as help get rid of stains.  It is essential to get the vehicle as dry as possible to stop any mold or mildew growth.

If you see any of these signs of water damage, don’t hesitate to contact the professionals at SERVPRO West El Paso at (915) 234-2614 to help start the repair process!

Disinfection vs Cleaning

8/2/2022 (Permalink)

SERVPRO of West El Paso offers office disinfection services that are a step above cleaning with household chemicals.  The Center for Disease Control suggests hospital-grade cleaners that are able to kill certain bacteria.  It is extremely important to target the high-touch and high-traffic areas of your business.

The EPA defines the differences between Cleaning, Sanitizing, and Disinfection as follows:

Cleaning - removes dirt and organic matter from surfaces using soap or detergents.

Sanitizing - kills bacteria on surfaces using chemicals.  It is not intended to kill viruses.

Disinfecting - kills viruses and bacteria on surfaces using chemicals. 

Some of the most common places that need extra attention at your business are handles, keyboards, public tables, faucets, light switches, phones, desks, and probably everything in the break room.

Feel free to call SERVPRO of El Paso to set up a consultation on helping keep your office environment at its best.

3 Things To Avoid After a Flood

7/18/2022 (Permalink)

How To Handle Flood Damage

When storms send floodwater into your West El Paso home, you don't always know what to do. When is it safe to return to your house? Can you start the cleanup on your own? How you handle a flood will depend on the severity of the damage. It can be helpful to call about storm damage services right after the storm has left your area. You should also try to avoid doing the following:

1. Walking Into Standing Water

Did you know that 6 inches of moving water can cause you to lose your footing? Because even shallow waters can be dangerous, you should avoid walking into any standing water. Your flooded home may be full of stagnant water, but you should still avoid going into it. If the electricity is on, the water could be charged. Stormwater could contain dangerous contaminants, too.

2. Waiting To Schedule a Cleanup

Do you want to try to tackle the water damage on your own? Unless you know how to effectively remove flooding and humidity from your house, you should turn to a professional. The sooner you can schedule your cleanup, the better it will be for your home. If you wait too long, you may have increased mold growth in your space.

3. Returning to Your Home Too Soon

While you want your life to return to normal, you need to make sure the flood water is completely gone before you return. Going home too soon can make it harder for the cleanup crew to properly remove excess humidity. The cleanup may require building materials to be replaced, which can leave your home dusty. If you wait until the entire process is finished, you can return to a more normal life right when you move back in.

Storm flood water may cause you to leave your home until the damage can be fixed. Taking the wrong steps after this type of flood can make the restoration process harder than it has to be, so remember what not to do.

How an ERP Can Save Your Business During a Storm

6/29/2022 (Permalink)

After a major disaster, businesses suffer a variety of interruptions like:

  • financial and emotional stress
  • production downtime
  • sullied reputation
  • a plethora of other strains.

In the time period following a trauma like a fire, flood, pipe break, or another form of disaster like a natural disaster, making the right decisions can be taxing and confusing. At SERVPRO of West El Paso, we regularly see local companies go through this and want business owners to know we are here to help after a commercial disaster. Part of that help comes through an emergency readiness checklist and disaster plan.

Creating a disaster readiness plan for your business can save you thousands on your bottom line, and can save your business, entirely. And the planning process does not have to be overwhelming when placed on top of all other responsibilities. SERVPRO of West El Paso is here to help take the weight off your shoulders by developing an Emergency Ready Profile for your company. Knowing you are, "Ready for whatever happens," will give you, your clients, and your employees confidence if or when your business is affected by a disaster.

We Generate A Plan For You

By developing a SERVPRO Emergency Ready Profile, you minimize business interruption by having an immediate action plan. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize the severity of water and fire damage to your business.

Why An ERP?

  • A no-cost assessment of your facility.
    This means there is no need to allocate funds, giving you a great value at no cost.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.

    It will only take a little time to complete and will not take you away from current projects, but will save a lot of time if ever needed.
  • A guide to help you get back into your building following a disaster.
    This helps minimize the amount of time your business is inactive by having an immediate plan of action.
  • Professionals at SERVPRO of North Kenner, Harahan, & Lakeview established as your disaster mitigation and restoration provider!
    You have a provider that is recognized as an industry leader and is close by for an emergency response.
  • Identification of the line of command for authorizing work to begin.
    This saves time so we can start cleaning up the damage, so you can reopen your business as soon as possible.
  • Specific Facility Details of your business such as shut-off valve locations, priority areas, and priority contact information.
    You will have a quick reference of what to do, how to do it, and who to call in case of an emergency so that you are "Ready for whatever happens."

Contact SERVPRO of West El Paso at (915) 234-2614 to get started on your SERVPRO Emergency Ready Profile today.

We are here to be your total solutions provider during an emergency commercial disaster so you can do what’s important: taking care of your clients, employees, and other business needs. 

Does Your House Smell Like Campfire After a Fire Loss?

6/29/2022 (Permalink)

When you experience a house fire, the damage can be devastating. Beyond the charred materials from flames is the lingering smell of smoke. Smoke damage can often be one of the most widespread effects to contend within your home after a fire. While there are other concerns to address after a fire that often take precedent for restorations and mitigation, restoring damage to your property should include addressing the smoke to get your home back to normal.

Much of the cleanup and restoration after a fire in your El Paso home focuses on cleaning and smoke odor removal. Indoor air quality is also a primary focus for our SERVPRO® professionals once the first responders have left. We work quickly to establish our purification equipment such as air scrubbers and hydroxyl generators to run the available air through HEPA filters overtime to begin pulling smoke particles and soot from the environment and reducing hazards or risks of exposure without respirators.

How we address smoke damage

Smoke damage often depends on the type of smoke that impacted your home during the fire. Dry smoke results from high heat but is also a residue that is much easier for technicians to clean with dry and wet sponges on the coated surfaces. Wet smoke leaves a thick residue on surfaces and contents, which often requires specialized equipment to clean and deodorize fully. This kind of smoke damage is definitely best left to the experts! The heat generated by a fire impacts the actual penetration of soot particles into porous materials like drywall and fabrics.

Getting rid of the lingering smell of smoke

Improving the odors in your home after a fire is also a concern for our team, but these steps often follow reconstruction and other restoration efforts. Waiting for deodorization allows our technicians to leave your home completely cleaned and odor-free. Our thermal foggers can often do the greatest amount of deodorization, as these machines are suitable to use in open areas, fabrics, soft materials, and work to remove odors from surfaces as well. 

If you experience a fire, our team can arrive quickly to help lessen the damage and prolonged impact of a fire emergency, and work to eliminate the presence of smoke damage. Give us a call!

2022's Hurricane Survival Guide

6/3/2022 (Permalink)

Get ready, Texas, hurricane season officially starts June 1 and runs through November 30.

According to the NOAA, we will be looking at another above-average season. Whether you are a long-time resident of Louisiana or a brand new transplant it is always important to be reminded of the impacts of hurricanes and how you can prepare. 

Before the storm If you were here for last year's storm there's a good chance you already have a hurricane kit. If not, start gathering your supplies! Ensure that each person (pets included) has nonperishable food and water for at least seven days. Your kit should also include flashlights, a radio, cash, a first-aid kit, and medicine at a minimum. Due to large shortages at this point in time it is imperative you do not wait until the last minute to gather these supplies. 

You should also consider inspecting your shutters, roof, and fences in case repairs or replacements are needed and check that your policies are current and if you have sufficient coverage for hurricanes with your homeowner's insurance. Due to the constant construction in our area, it is also important to check for updated hurricane evacuation routes. 

While the storm is coming fuel up your car, charge your power banks, withdraw cash, and buy supplies you still need. Start prepping your home by bringing your patio furniture, pets, and potted plants inside. Tie-down anything that could become airborne and if you have a boat, secure it properly. Start monitoring the local news for updates from the National Hurricane Center, your local National Weather Service office, and local officials on the storm’s track, what type of hazards to expect, and if there are any evacuation orders in effect. Get sandbags, find a safe place to park your car, put your shutters up, and don’t leave trash on the curb. If you don’t have shutters or hurricane-proof windows, board up your windows with 5/8-inch plywood. 

During the storm and after Stay away from windows and doors and don't leave the house. As tempting as it is to watch mother nature do her thing, do not go outside. Once officials have said it is safe to do so, report property damage and power outages.  Monitor for curfew and boil-water-order notices. If you want to use a generator, make sure to keep it at least 20 feet from a home, including your neighbors, to prevent carbon monoxide poisoning. If you plan to go out be careful on the roads since there might be downed trees, fallen power lines, traffic lights that aren’t working, and debris. Some roads might also be flooded. Reminder, do not drive or walk through standing water.

If your home or business experiences water, wind, fire, or mold damage, give the professionals a call. We are your storm damage experts! 

Hidden Waer Damage is a Major Problem

6/1/2022 (Permalink)

Even small water damages in your El Paso home have the potential to cause serious structural and indoor air quality issues over time. 

The key to avoiding costly future restoration is to handle every water problem as a serious problem that will affect your property. Our SERVPRO of West El Paso service technicians have the training and equipment to find and dry unseen water before secondary damage occurs. The proper equipment makes a measurable difference in reducing the damage and expense during a fire or water damage event. 

When time matters, technology and equipment must be counted on to work, here are just a few of the tools our technicians use to do their job and restore your property.  

Moisture Sensors are used to detect moisture in carpets, baseboards, and walls. 

Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate reading, allowing technicians to monitor the drying process. 

Thermo hygrometers measure temperature and relative humidity. When armed with this information, technicians can calculate and create an environment most conducive to drying. When facing a contaminated water loss, it is not only important to dry the structure, but also to disinfect and deodorize. 

Ultra Low-Volume Foggers will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach areas. 

Thermal Foggers dispense solvent-based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor-causing particles. 

These are just a few pieces of professional-grade equipment that each SERVPRO of West El Paso technician is trained to use to help ensure your property is completely restored.

Dealing With a Grease Fire in El Paso

4/18/2022 (Permalink)

No one plans to have a grease fire in the kitchen, but it can happen in an instant and you should always be prepared. If a fire breaks out on the stove in your home in El Paso, TX here are some steps to help minimize the damage.

1. Contain the Flames.

A metal lid or cookie sheet is a great tool for suffocating a fire. Covering the fire with cut-off oxygen that is fueling the fire. 

2. Turn off Heat.

The faster you can get the burner cool, the better. If you can safely get to the knob on the stove to turn it off, do it!

3. Smother the Fire.

If the fire is small, use baking soda or salt to put out the flames. If you take one thing from this, you should NEVER pour water onto a grease fire, it will make it worse!

4. Recognize Limits.

If the fire is still going strong after the first three steps, call emergency services as you start your emergency exit plan.

5. Repair Damage.

No matter how small the fire is, it likely left some damage behind. Fire restoration specialists can assess the damage and restore your kitchen and any affected surrounding area to be like new again. Let them take the lead on the fire cleanup.

Mold Maintenance Standards - SERVPRO of West El Paso

4/1/2022 (Permalink)

Mold spores are a natural occurrence present just about everywhere — including your El Paso, TX business. When exposed to moisture these microscopic particles can quickly grow into a large threat, leaving your business at risk for many issues. Federal organizations such as the Environmental Protection Agency and Occupational Safety and Health Administration do not set any mold standards, but that doesn’t mean mold cleanup isn’t an aggressive process. Here are three steps to keep in mind when dealing with mold.

1. Water Damage

Mold spores become an issue when exposed to moisture and allowed to grow into colonies. Regularly check for any threat of water damage in your business, including leaking pipes or drafty windows. Furthermore, maintain appropriate levels of humidity within the building to limit moisture levels in the air. 

2. Check Building Materials

To alleviate the uncertainty of mold standards, ensure building standards are up to code. Proper insulation installed around windows, piping, and exterior walls minimize a buildup of condensation, keeping mold at bay. Verify that your business is well-ventilated and regularly check porous materials such as drywall, ceiling tiles, and wood for any signs of mold damage.

3. Contact Us!

Time is of the essence when it comes to mold infestation; an IICRC certified company will have the training and professional equipment to safely and effectively mediate the mold damage in your business in a time-sensitive manner.