Recent Posts

Why Your West El Paso Business Needs an ERP

10/20/2020 (Permalink)

Everything you have built at your West El Paso business can quickly be ruined by a fire or water damage incident. Your West El Paso business needs fast water removal and fire mitigation when an emergency arises. Water and fire losses quickly cause significant damage to the structure and the contents of your business, and the situation gets worse hour by hour.

By signing up for an Emergency READY Profile through SERVPRO of West El Paso, you are saving your business from a potential interruption in the event of an emergency or disaster. The ERP focuses on incident response and disaster recovery. Having pertinent information in one place allows for SERVPRO to have an immediate plan of action to help minimize fire or water damage to your property. Did you know when a business faces disaster, only 50% recover and those that did had a plan in place?

The SERVPRO Emergency READY Plan and Profile (ERP) takes a few steps to complete. You can set up a time with one of our managers to walk through your facility with you and our manager will point out potential vulnerabilities, including areas where excess water could collect, records, systems, and supplies that are at risk for severe damage if any disasters occur.

What makes the SERVPRO ERP so special is that it is completely free to sign up! There is also no reoccurring fee to keep your profile active, which means you never need to allocate any funds towards it. You can also access your ERP at any time through our mobile app, which makes reporting an emergency or updating your info seamless. 

The ERP contains only essential information to keep your business safe and sound during an emergency. For example, where main valves are for gas, water, and electricity, any items we should recover first, if your business stores hazardous materials, and who the main point of contact is.  This allows our crew members to know the exact building layout, and important areas so your business is “Ready for whatever happens.” 

Because SERVPRO of West El Paso is a 24/7/365 business, you can always count on us for your disaster mitigation and restoration services.  If you are interested in protecting your business by having a plan in place, call SERVPRO of West El Paso at 915.234.2614 to get your disaster plan in place today!

Why Choose SERVPRO of West El Paso for Residential or Commercial Water Damage

10/19/2020 (Permalink)

SERVPRO of West El Paso knows that one of the risks that local residents deal with is water damage related to storms and disasters. While many of the homes in the area do their best to make sure preventative measures are in place, no precaution is ever foolproof.

Whether the flooding comes from a natural disaster, busted pipe, or leaking washing machine, it is crucial to act fast to prevent significant damage to your home’s structure, your home’s contents, and prevent the start of mold growth.

SERVPRO of West El Paso is a 24/7/365 business. This means that our team of pros are available outside of normal business hours to be there for when you need us. Our technicians get trained in the highest standard of water damage restoration with the best equipment on the market to be able to make your home “Like it never even happened.” 

At SERVPRO of West El Paso water damage mitigation is only a small piece of the puzzle. We also offer fire and mold damage control as well as state of the art cleaning. Our emergency response team is available 24/7 at 915.234.2614 for any of your home or commercial property needs.

Using Technology During a Storm

10/16/2020 (Permalink)

Technology can cause stress and sometimes is more of a burden than helpful. However, in the case of emergencies such as natural disasters, it can be extremely helpful for keeping you updated and letting friends and family know where you are. You more than likely already have the technology in your home to keep you and your family safe during a disaster, so follow these tips to use it effectively!

Remember, always be sure to keep portable charges ready in your emergency kit so you can always access your technology when you need it most.

Social Media for News

Using social media is a great way to get up-to-date news straight to your smartphone. Almost all local and national government has social media pages that are updated regularly, especially during a natural disaster. 

Mark Yourself Safe

Another way to use social media is to mark yourself safe. Facebook offers a feature called Safety Check that allows you to mark yourself safe if you are in the area of a dangerous situation. Marking yourself safe lets friends and family know that although you are in the area of disaster, you are safe. The Red Cross offers a similar feature called Safe & Well which is both an app and website where you can mark yourself as safe for friends and family. 

Use Online Storage

Services like Google Drive and DropBox are a great way to store personal information online in a safe manner. Keeping copies of identification cards, passports, insurance policies, medical records, and pet information is important if your documents get lost in a disaster or you forget them when you are evacuating. You can also access DropBox and Google drive on any computer or phone, just make sure you remember your password!

Create an Emergency READY Profile

SERVPRO of West El Paso offers an Emergency Ready Profile or ERP for free. Creating an ERP will help prepare your property or business in the event of a disaster.  Creating this profile will help prevent interruption by having an immediate plan of action and setting SERVPRO® of West El Paso as your main point of contact in the case of an emergency. We will have all the information on file needed to make sure mitigation and restoration go smoothly. 

SERVPRO of West El Paso should be your first choice for any residential or commercial restoration due to our experience and 24/7/365 service. Contact us today if you are interested in signing up for an ERP or have questions or concerns about a recent property disaster. 

Commercial Carpet Cleaning | SERVPRO of West El Paso

10/15/2020 (Permalink)

Although most commercial carpets are made for durability, dirt and debris will still build up over time in them because of all the foot-traffic. Maintaining regular cleaning will be beneficial to your carpet because once a carpet gets too soiled, it may never be restored to its original appearance. 

Preventative maintenance actions include: 

  • Regular vacuuming
  • Spot removal
  • Pilating the carpet to prevent matting
  • Moving furniture to change traffic patterns
  • Using walk-off mats to limit the amount of soil tracked onto the carpet

Even when you follow preventive maintenance actions, carpets will still have dirt trapped below the surface that you cannot see with the eye, especially in dark carpets. Carpets act as a filter trapping gasses, hair, dirt, and dust. Did you know that 79% of soil in carpets is dry soil? To reduce that percentage, a good rule of thumb to maintain your carpet’s original state is to get it professionally cleaned once a year. Protect your businesses investment by having it cleaned by SERVPRO of West El Paso.

Because each carpet can slightly vary, we offer a number of options to keep your carpet and upholstery brand new. Here is our range of specialized cleaning methods:

  • Bonnet Cleaning: A less aggressive method for short piled carpets.
  • Hot Water Extraction: A deeper cleaning method for all carpet types.
  • Deluxe Precondition and Rinse: Helps restore deeply soiled areas.
  • Showcase Premier Cleaning: The most thorough cleaning method in the industry.
  • Dry Cleaning: When color-fastness is an issue.

For a cleaning backed by state-of-the-art equipment, over 40 years of experience, and Professionals trained to the highest standards, call SERVPRO of West El Paso today to schedule an appointment.

After a Fire, Call SERVPRO® of West El Paso

10/14/2020 (Permalink)

When it comes to restoring or replacing your home’s contents after a fire, the first 48 hours are extremely crucial. SERVPRO® of West El Paso understands this timeframe is important and will show up to help with fire, smoke, soot, and any contents remediation your home may need.

The restoration process cannot begin until you call us. Our representatives will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. 

Once on the scene, our technicians will inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action. Because so much water is used to put out the fire, we must begin to dry the property with our dehumidifiers and air movers. We then can use our equipment to remove smoke and soot from all areas of the home. We are also able to remove the contents of your home and keep it safe at our facility while the mitigation is in process. To maintain security and protect against further damage, our team will board up any missing windows and place tarps over damaged roofs. 

Once the home is free of debris, water, and smoke we can start to clean up and sanitize the property. For items that can be restored, we can remove odor and bring it back to pre-fire condition. After these steps, the restoration process can begin and you can get your home and life back to normal. We will walk through your home to make sure everything is up to your standards and you are completely satisfied. 

Why a Restoration-Focused Approach Matters | SERVPRO® of West El Paso

10/13/2020 (Permalink)

Experiencing an event that causes damage to your home, such as a fire or severe storm, can be a quite frightening thing to endure. The emotional trauma associated with these events is serious and can impact your family severely and for a long period of time. While working to recover while dealing with these emotional impacts is not an easy process, but it will be extremely helpful to your healing.

Recovering quickly and being able to reclaim your home can go a long way toward the healing process, and choosing the right restoration company can help you do so. When you work with us, you can not only be certain we will respond quickly, but you can also be sure that we will restore everything we are able to and only suggest replacement as a last resort.

Why We Focus on Restoration Instead of Replacement of Items

We can help you save money on your insurance. Because of homeowners policies, many types of household damage will be covered if you file a claim—but these claims can be expensive. Because we focus on restoring clients’ items instead of replacing them, we can often reduce the cost of your claim with insurance and keep your premium lower.

We can protect your sentimental items. Safety is obviously the most important thing to prioritize after a traumatic event, but there is also value in the things inside your home that can’t be monetized. Objects such as family photos and heirlooms could never be replaced, which is why we equip ourselves with the most advanced restoration technology possible to salvage these items whenever we can.

We make sure your home feels like home again. Having to be away from your home due to damage is disheartening, but when you return home, there is nothing better. Because we will keep all your belongings in the home when possible, you can immediately feel like your house is your home again upon your return.

If you have damages and are feeling overwhelmed, we are here to help. You can call us as soon as you need to in order to begin the restoration process. Contact us today to learn more.

Signs of a Water Damaged Ceiling

10/12/2020 (Permalink)

A water damaged ceiling is unsightly and dangerous. Before you can repair the ceiling you must locate the issue that is causing the water damage first. If you repair the ceiling without fixing any underlying issues you are asking for a repeat situation. If you plan to locate the source of the problem yourself, be sure to shut off the electricity and water flow in your home.

Telltale Signs of Water Damage

“Sweat” stains - 

If it looks like there is a darker shade of your paint on your ceiling, you most likely have the start of a water leak. This causes a sweat-like appearance on your ceiling and you should take action before it gets worse.

Water stains - 

Usually brown in color, water stains mean there is a leak or there was a leak. Regardless of how big or small, the water stain is, the leak should be located and stopped. Water stains will usually happen from a leaky roof, overflowing of sinks, tubs, and toilets on the second floor, and cracked pipes.

Ceiling Bubbles - 

If you notice your ceiling swelling or bubbling, there is a buildup of moisture in the drywall. If this is not taken care of the ceiling can collapse, causing a dangerous and messy situation. It may seem like a good idea to poke the bubble, but there can be more water than expected, so it is best to let the professionals take care of it. 

Mold Growth: 

If you see mold, you can be sure you have water damage, which is why it must be addressed immediately. Mold is extremely dangerous and within 48 hours it can grow and spread, to other parts of the home. 

While you wait for SERVPRO of West El Paso to arrive to mitigate and restore your water damaged home, you can read our process for mitigation here.

A Guide for Picking the Right Restoration Company | SERVPRO® of West El Paso

10/8/2020 (Permalink)

A storm’s impact on a neighborhood can be devastating. Not only is it emotionally stressful, but if there are severe damages, it can be even worse. The damages from storms have risen in cost in recent years due to damages becoming more severe as a whole. That is why we always advise having a plan in place for what to do and who to call in advance.

If you need storm restoration at your home or business, the company you choose will set the tone for the entire experience. A trustworthy company that can handle the work and be there for you whenever you need is a must to provide you with valuable peace of mind during a stressful time. Here are some tips for determining who to give your business to:

How to Decide Who to Give Your Business to for Storm Restoration

Check on their reputation. It is important to do your research before deciding on a restoration company to use. Not only is it a big decision, but the frequency of restoration scams is on the rise, meaning it is best to be cautious. When you do your research on us, you will find that we are active both in West El Paso and in the restoration industry as a whole, and we are proud of our fantastic reputation.

Check on their plans for high demand. Unlike fire or general water damage, storm damage typically impacts a large area all at once, meaning the restoration services in the area can easily get swamped if they do not have a plan. Fortunately, we have a national SERVPRO® brand to back us, meaning we can call for backup whenever we need it in order to provide everyone with the same level of speed and service.

Check on their emergency response times. Getting your storm damage addressed quickly is not just for peace of mind—it is also essential to preventing more damage from happening. That is why we are here for you whenever you need us with our 247 emergency line. You can call us as soon as you discover damage, and we will make it out to you as quickly as possible to get the restoration process in motion.

When you have damage from a storm to your home or commercial building, you can always depend on us to handle it. Contact us at any hour to see our exceptional service in action.

Repairing a Water Damaged Ceiling | SERVPRO of West El Paso

10/7/2020 (Permalink)

A water damaged ceiling is unsightly and dangerous. Before you can repair the ceiling you must locate the issue that is causing the water damage first. If you repair the ceiling without fixing any underlying issues you are asking for a repeat situation. If you plan to locate the source of the problem yourself, be sure to shut off the electricity and water flow in your home.

Telltale Signs of Water Damage

“Sweat” stains - 

If it looks like there is a darker shade of your paint on your ceiling, you most likely have the start of a water leak. This causes a sweat-like appearance on your ceiling and you should take action before it gets worse.

Water stains - 

Usually brown in color, water stains mean there is a leak or there was a leak. Regardless of how big or small, the water stain is, the leak should be located and stopped. Water stains will usually happen from a leaky roof, overflowing of sinks, tubs, and toilets on the second floor, and cracked pipes.

Ceiling Bubbles - 

If you notice your ceiling swelling or bubbling, there is a buildup of moisture in the drywall. If this is not taken care of the ceiling can collapse, causing a dangerous and messy situation. It may seem like a good idea to poke the bubble, but there can be more water than expected, so it is best to let the professionals take care of it. 

Mold Growth: 

If you see mold, you can be sure you have water damage, which is why it must be addressed immediately. Mold can be dangerous and within 48 hours it can grow and spread to other parts of the home. 

While you wait for SERVPRO of West El Paso to arrive to mitigate and restore your water damaged home, you can read our process for mitigation here.

Cooking Safety with SERVPRO® of West El Paso

8/31/2020 (Permalink)

SERVPRO® of West El Paso wants to share our top cooking tips to prevent household fires and injury. Cooking can be a way to come together as a family, but did you know most house fires are caused in the kitchen from the stovetop?

Stovetop fires are normally caused when food is left unattended. Always be sure to pay attention to what you are cooking, especially if cooking with oil or at high temperatures. Be sure to remove food packaging, dish towels, paper towels, wooden utensils, and oven mitts away from the stovetop so these items don’t get burned or catch onto an open flame.

Make sure all appliances are in working order and unplugged when not in use. Crumb trays should be emptied, and fallen food should be cleaned from the oven and microwave when cooled. Be sure to never use metal in the microwave as it can easily spark and cause a fire. 

When cooking, it is best to wear tight-fitting clothing and tie long hair back. Baggy clothes, long hair, and dangling sleeves can easily catch the hot burner or open flame. If your clothes or hair catches on fire, be sure to STOP - DROP -  and ROLL to smother the flame. It is also best to keep your cooking zone “child-free” so children do not touch hot appliances, or get burned by hot liquids or flames. 

If you’d like to learn more about protecting yourself from a house fire and how our restoration services can help you recover, get in touch today.