What our Customers say...

Water Damage Testimonials

On June 2, 2016 the water supply line from the bathroom wall to the toilet tank in my home burst, causing a flood.

I called Roto Rooter, who in turn called SERVPRO in behalf for your services.

This letter is to testify in behalf of Abraham and his team of remarkable young men, who exemplify your high standard for employment within your company, your careful and thoughtful hiring skill, and last but not least, your excellent employee training program!

These men represent the epitome of professional work ethics, and are a fine testament to all your efforts in acquiring and maintaining such outstanding people in your work force. I applaud you.

Please honor Abraham and his team for their exemplary deportment and skill in pleasing this customer. They are a valuable asset to your company!

SERVPRO really does fix things "Like it never even happened." When our church was found on a Sunday morning 80% underwater, they were there in a jiffy. Two weeks later when we walked back in, there was no sign that anything had happened....no moldy smell, no messed up flooring or walls....Like it never even happened. These guys get it done -- call them first.  

I wanted to express how very please my husband and I are with SERVPRO of West El Paso prompt response, professionalism, and high quality of work during our water abatement last week.
We will highly recommend your company to our friends and family. Thank you again for all your assistance. 

We hired SERVPRO West El Paso after a water loss. Bryan Enriquez and his team arrived quickly to our home. They dried our home for several days. Their service was courteous and professional.  

I have been blessed for many years, working together with a wonderful team at SERVPRO of West El Paso!!! Working shoulder to shoulder with
Jimmy, Brian, Jose, and their office team has always been an amazing experience. SVC Construction Inc and SERVPRO make a great team to assist Elpasoans during their time of emergency or service needs!
Thank You Guys!!!  

 

SERVPRO of West El Paso Texas is the company to call FIRST if you have a water damage emergency. Once I filed my insurance claim at 4am. I contacted a company that had cleaned my floors in past. The owner called me back to let me know that he was out of town. So I went online to find another company. SERVPRO of West El Paso was highly rated and was open 24 hours. I called them, they would have a technician at my home within the hour. Just as SERVPRO promised a Technician named Sebastian arrived. We had a water pipe to burst in our toilet area of the Master Bath overnight. We were flooded in Master Bedroom, bath and closet. Main hallway, front foyer, sitting area and dining room. Sebastian was able to put us at ease, that SERVPRO would take care of us. Sebastian walked through and inspected the flooded areas. He briefed us all what had to be done. Immediately he went to work to extract all of the water from our rooms. He then checked the moisture level of all the lower walls and baseboards. He then briefed us that he would have to remove the baseboards and drill holes all throughout areas to aid in drying process. He set up dehumidifiers and dryers all throughout the affected areas the first day (Saturday). Sunday Sebastian and another Technician returned to monitor the drying and to check moisture levels. They determined that they needed to adjust the position for few of the dryers.
 Sebastian is very professional and a hard worker too. There were no less than 2 Technicians on site at all times. The drying process took five days. I felt confident with SERVPRO throughout the water removal/ water extraction, drying and dehumidification process. I rate this company Five Stars.

Carlos was EXCELLENT! Carlos was very professional, very good about wearing a mask in our home. Carlos was very clean in his work and removal of flooring. Carlos went out of his way providing customer service and peace of mind during this stressful situation. HIGHLY recommended!

Very professional service. Carlos was extremely helpful. He explained everything in detail and was very concerned about doing the job right. I would recommend their services.